Free Discovery Pack from €70 spent 2 free samples with every perfume Mondial Relay delivery with tracking
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FAQ and delivery

Choosing your perfume, tracking your parcel or requesting a return: find all the useful information here.

Frequently asked questions

Everything you need to know before ordering.

How do I choose my perfume?
Start with the notes and style you like: fresh, fruity, woody or gourmand. Our quiz helps you choose, and the Discovery Pack lets you try 15 scents before choosing your bottle.
What is an extrait de parfum?
The most concentrated and noble form of perfume. Our creations offer intense diffusion and long-lasting wear.
How long do your perfumes last?
We state a longevity of around 8 hours on the skin. It varies with the fragrance, your skin and how you wear it.
How much does delivery cost?
Delivery costs depend on your country and are shown at checkout before you pay.
In France: Mondial Relay pickup point delivery is free with no minimum, in 3 to 5 working days.
Can I try before buying a bottle?
Yes. We offer samples so you can discover our fragrances before committing. It is the best way to find your signature scent with no bad surprises.
How do I request a return?
The shop policy allows a return request within 30 days of receipt, under its commercial conditions. The legal right of withdrawal is at least 14 days. When you write to us, include your order number and the products concerned. A legal withdrawal does not need to be justified. Read the return conditions
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Your order

How do I request a return?

The shop policy allows a return request within 30 days of receipt, under its commercial conditions. The legal right of withdrawal is at least 14 days. When you write to us, include your order number and the products concerned. A legal withdrawal does not need to be justified.

Read the return conditions

Can I return an item bought on sale?

A discount or sale does not remove the legal right of withdrawal that applies to a distance purchase. The legal guarantees also still apply.

My parcel is damaged, missing or wrong: what should I do?

Contact us with your order number. In case of damage or an error, photos of the parcel and the product help us understand the problem. Do not send the product back before you have received the return instructions.