Refund policy

RETURNS

In line with the right of withdrawal, you have 30 days from receipt of your order to request a return.

To be eligible for a return, your item must be unused, unopened and in the same condition as you received it, in its original packaging.

To make a return, proof of purchase will be required (order number or invoice).

Please do not send your purchase back to the manufacturer.

For hygiene reasons, opened or used perfumes cannot be returned, except in the case of a manufacturing defect, a product damaged on arrival or an error in preparing the order.

Some items cannot be returned:
- Gift cards
- Downloadable digital products

REFUNDS

Once your return has been received and inspected, we will send you a confirmation email.

If your request is accepted, your refund will be applied automatically to your original payment method within a few business days.

LATE OR MISSING REFUNDS

If you have not received your refund:
1. Check your bank account
2. Contact your card issuer
3. Contact your bank (processing times may vary)

If the refund still does not appear after these steps, contact us through the contact form on the website.

SALE ITEMS

Sale items can only be exchanged or refunded as store credit.

EXCHANGES

We only replace an item if it is defective, damaged or incorrect on arrival.

In that case, please contact us through the contact form to receive instructions.

GIFTS

If the item was bought as a gift and shipped directly to you, you will receive store credit for the value of the return once the item has been received.